Job Details

Carrington Mortgage Holdings is seeking a Quality Control Communications Analyst to monitor live and recorded customer communications via phone, email or online. The role ensures compliance with quality and regulatory guidelines and reports trends to CMS' servicing management, with a focus on maintaining a 98% call score accuracy ratio.

Positions may be remote from home. Requirements include a high school diploma and 2+ years in loan servicing call monitoring or QA; bilingual ability is a plus.