Job Details

DESCRIPTION

Job Title: Collections Specialist

Location: Slidell, LA (On-site)

Hours: Monday - Friday, 8:00 AM - 5:00 PM

Monarch Medical Management is seeking a full-time Collections Clerk to join our team in Slidell. In this role, you will play a key part in managing outstanding payments, handling client accounts, and ensuring efficient billing processes. The ideal candidate will be organized, detail-oriented, and have a passion for delivering excellent customer service while maintaining professional relationships with clients and patients.

Responsibilities:

• Contact clients to obtain updates on current case status and payment expectations
• Research civil court records and pleadings to track the status of cases in litigation
• Maintain accurate and up-to-date account information, logs, and patient notes
• Respond to inbound calls regarding account balances, billing statements, and payment or reduction requests
• Follow up on accounts associated with attorney-dropped or inactive cases
• Prepare and file medical liens as appropriate to secure payment on accounts
• Collaborate with internal teams and external partners (attorneys, clients) to resolve outstanding balances
• Ensure compliance with company policies and applicable regulations

Qualifications

• High school diploma or equivalent required; additional education in business, healthcare administration, or legal studies preferred
• Familiarity with legal processes, court record research, or lien filing is preferred
• Strong communication and customer service skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple accounts and follow up in a timely manner
• Proficient in Microsoft Office and/or billing systems

REQUIREMENTS

• Proven experience in collections, billing, or a similar role.
• Strong organizational skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Ability to maintain a professional and empathetic tone when dealing with clients.
• Familiarity with legal processes, including lien filing and handling court cases (preferred).
• Ability to multitask and manage multiple accounts at once.

Monarch Medical Management is an integrated medical provider offering chiropractic and specialty care across the Greater New Orleans area. We are committed to delivering high-quality, compassionate care while supporting the growth and development of our team. At Monarch, we value diversity and are dedicated to creating an inclusive workplace for all employees.