Job Details

Service Dispatcher Coordinator Featured

  2020-05-19     Louisiana Generators, A Division of Valentine Mechanical Services, LLC     Springfield  

“Here at Louisiana Generators, A division of Valentine Mechanical, we know it’s the people that make the organization and carefully seek to find candidates that have the desire to work as part of a team, constantly learn, and develop skills that will provide outcomes that are both financially and personally rewarding resulting in peace of mind. We are currently seeking a skilled Generator/HVAC Commercial Service Dispatch Coordinator to join a team where your attitude will determine your altitude. If you see problems as opportunities to become a hero, we will help you unlock the potential you hold inside. Before you start thinking this is too good to be true; doing the right thing and serving the client in a moral and ethical way is woven into the fabric of our business. Start the process and a conversation to make a transition that can alter your life today!” Valentine Mechanical is one of the largest family-owned mechanical contractor companies in Livingston Parish and has been in business since 2008. * We are an Equal Opportunity Employer and all inquiries are kept confidential. We offer: * Competitive Pay * 50% paid health insurance for the employee, options to add family coverage * Paid Vacation * Paid Holidays * Dental Insurance * Vision Insurance

Function: Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. * Schedule return trips with customers when parts are in. * Schedule all Preventative Maintenance Contract visits and coordinate orders for materials. * Maintain the on-call schedule for service technicians. * Maintain customer database with current information. * Clear and concise communications with department managers, employees, and company customers, including keeping customers appraised as to company schedule and requested lead-times. Reports to: Service Manager

Qualifications: * Advanced customer service skills. * Ability to multi-task. * Well organized * Geographical knowledge of service areas Baton Rouge and New Orleans* High school diploma or general education degree (GED). * Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience a must * Knowledge of industry is recommended but not required

Daily Duties: * Take incoming customer calls both from phone and emails. * Schedule and coordinate all service calls as calls are received. * Create dispatch ticket in software for all service calls. * Dispatch Service Technicians * Respond to all messages left overnight. * Maintain the dispatch board / schedule. * Forecast workload for 5-7 days * Follow up on all pending and recommended work with customer pending work log. * Maintain the maintenance agreements, scheduling, database information, customer hard files and renewals. * Update customer files as information is received from installation. * Maintain on call schedule w/ standby technician.

Do not contact this company in solicitation of any product or service.

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